How can we help?
Contact us, or find the answer below.
To buy
Write to the seller
On the product page, use « Write to the seller » to ask your questions and arrange the handover before paying (not needed for a file).
Pay on Zabelie
The total is shown on the product page. For a physical product or a service, the seller is paid only after handover: never pay hand to hand.
Confirm receipt
In « My purchases », confirm receipt once you have the product or the service has been provided, or report a problem before the displayed deadline. A file is available there as soon as payment is confirmed.
A problem with a purchase?
Find the order
Open My purchases and note the order reference and status. Keep your messages with the seller.
Open my purchasesCheck before confirming
If the seller has declared handover and you have received nothing, use the non-receipt button in My purchases before the displayed deadline. Only confirm receipt after receiving the product.
Need more help
For another issue, or if the button is unavailable, use a contact listed on this page with the reference and details. Reporting an issue does not guarantee an automatic refund.
Buying on Zabelie: guides
Frequently asked questions
›How do I buy a product?
Choose a product, then check the available payment methods and total amount on its page before confirming your purchase.
Payment availability›When do I receive my purchase?
It depends on the product. A file is available under « My purchases » as soon as payment is confirmed. For a service, the seller contacts you after payment. For a physical product, handover happens as arranged with the seller: Zabelie does not store products or provide delivery.
›How do I sell on Zabelie?
Create an account and prepare your offer. Signup and your storefront have no subscription. See fees and launch terms in the Sell workspace. Commission rounding is in your favour.
›When does the seller get their money?
The net amount is credited immediately as « pending ». It becomes available 7 days after payment confirmation (fraud protection) and, for a physical product or a service, not before handover: confirmed by the buyer, or automatically at the displayed deadline unless disputed.
›What if something goes wrong?
Every order is traceable in « My purchases ». If the seller declares a handover you have not received, report it before the displayed deadline: their payment stays blocked during the review. Any refund goes to your original payment method; reporting an issue does not guarantee an automatic refund.